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Specific Topics -- Table of Contents
Developed by Carter McNamara, Authenticity Consulting, LLC.
Categories of topics are listed alphabetically
Topics within categories are listed alphabetically -- otherwise,
in typical order of use
Advertising
and Promotion
- definition
- advertising
glossary
- advertising
laws
- planning
- writing
ads
- classifieds
(newspapers, etc.)
- direct
mail
- - - mailing
lists
- signs
and displays
- radio
and T.V.
- online
- measuring
results
- also see:
- - - public
and media relations
- - - product
management
- - - marketing
- - - sales
Benefits
and Compensation
- basics
of benefits
- planning
a benefits program
- buying
benefits
- basic
of compensation
- salary
surveys (general and technical)
- also see:
- - - career
development
- - - employee
law
- - - employee
performance management
- - - employee
wellness programs
- - - personnel
polices, handbooks and records
- - - staffing |
Boards
of Directors
- Introduction and
Overview
- - -What's a Board?
- - -For-Profit and Nonprofit
Boards
- Board Roles and Responsibilities
- - -Board Roles and
Responsibilities
- - -Sample Job Descriptions
- Overview: Operations
and Systems
- - -Recurring, Annual
Operations
- - -Overall "System"
of Board Operations
- Articles, Bylaws,
Resolutions, Policies
- - -Articles of Incorporation
- - -Corporate Bylaws
- - -Corporate Resolutions
- - -Board Policies
- Legal, Lobbying,
Ethics and Risk
- - -Accountability
- - -Legal
- - -Lobbying
- - -Ethics
- - -Risk Management
- Staffing the Board
- - -Size of the Board
- - -Term Limits
- - -Composition of
Board
- - -Joining a Board
- - -Recruiting Board
Members
- - -Informing, Communicating
With Members
- - -Rewarding / Recognizing
Members
- - -Removing Board
Members
- Compensating Board
Members
- - -For-Profit (Corporate)
Boards
- - -Nonprofit Boards
- Board Orientation/Training
- - -Orientation and
Agenda
- - -Ongoing Education
- Committees, Task
Forces, Advisory Groups
- - -Organizing Committees
- - -Activating Committees
and Board
- - -Developing Advisory
Groups
- Ensuring Successful
Meetings
- - -Board Meeting Agenda
and Minutes
- - -Parliamentary Procedure
- - -Board Retreats
- - -Maximizing Board
Attendance
- - -Online Meetings
- - -Executive (In-Camera)
Meeting
- Board and Staff Relations
- - -Board and Staff
Roles
- - -Board and CEO Role
and Relations
- - -Board and Staff
Relations
- Evaluating the Board
and Members
- - -Reasons to Do,
How to Do
- - -Sample Procedures
to Evaluate the Board
- - -Individual Board
Member Evaluation
-Advanced Topics (Models
and Development)
- also see:
- - - chief
executive role |
Computers,
Internet and Web
- planning
and buying
- software
(including free software)
- learning
- basic
maintenance and support
- Computer
and Network Security
- getting
connected (including free ISPs)
- Internet
- Intranets
- World
Wide Web (basics, building, promoting)
- security
(break-ins, hoaxes, spam, viruses, etc.)
- policies
(usage)
- also see:
- - - building
and managing virtual teams
- - - e-commerce
(business on Internet
- - - - - - searching
the Web
Consultants
- Understanding
Consultants and Consulting
- Doing
Consulting
- Hiring
Consultants
- RFPs,
Proposals and Contracts
- Additional
Information for Nonprofits
- General
Resources
Controlling
/ Coordinating Activities
- Organizing
(many kinds)
- also see:
- - - planning
- - - organizing
- - - leadership |
Creativity
and Innovation
- basics
of creativity
- various
methods (brainstorming, De Bono, etc.)
- basics
of innovation
- also see:
- - - marketing
- - - product
management
- - - strategic
planning (esp. strategizing)
Crisis
Management
- overview
- critical
incident analysis
- also see:
- - - insurance
(business)
- - - risk
management
Customer
Satisfaction
- basics
- handling
customer complaints
- responding
to angry customers
- measuring
customer satisfaction
Customer
Service
- basics
- call
centers
E-Commerce
- basics
and getting started
- getting
computers, Internet, Web, etc.
- electronic
data interchange (EDI)
- building
and managing virtual teams
- product
development
- online
stores
- online
marketing, ads, sales, etc. |
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